Privacy Policy

1. Introduction

Mitch Logistics ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and delivery services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as name, email address, and phone number
• Pickup and drop-off addresses for booked deliveries
• Package details such as weight, dimensions, and handling requirements
• Messages you send us through our contact form
• Payment information processed at the time of booking confirmation

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your delivery bookings
• Communicate with you about the status of your delivery
• Respond to inquiries submitted through our contact form
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our terms

4. Address Lookup & Mapping Services

To provide address autocomplete and distance calculations, we send address queries to third-party mapping services. These providers may process the addresses you enter in accordance with their own privacy policies. We do not share your name, email, or phone number with these services — only the address text needed to perform the lookup.

5. Information Sharing

We do not sell your personal information. We may share your information with drivers assigned to your delivery (limited to what's needed to complete the delivery), service providers who help us operate our business, and law enforcement or regulators when required by law.

6. Data Retention

We retain delivery and contact records for as long as necessary to fulfill the purposes described in this policy, including recordkeeping for accounting, legal, and customer service purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to verified requests within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out at mitchna@gmail.com or call 416 640-0786.